Technical Terms

In the "Knowledge" section, we have compiled a glossary for you on the topics of risk and receivables management, e-commerce, payment and payment protection.

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    Charge-back

Charge-back

A transaction that involves a demand by the card issuer (Issuer) to fully or partially reverse a transaction. A chargeback occurs when a card owner refutes having performed a card transaction. In this case, the issuer raises an objection with the Acquirer and demands the transaction amount back from the merchant.

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