Our References

These customers have already chosen the UNIVERSUM Group. Tailor-made solutions for complete customer satisfaction: Find out what our customers say about the UNVERSUM Group - an excerpt from our references.

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Nicolas Kadner, Projektmanager Payment & Prozesse Finanzen

„Seit 2018 arbeiten wir mit der UNIVERSUM Group zusammen – durch die professionelle Betreuung und die ergebnisorientierte Herangehensweise war eine nahtlose Integration in unsere Systemlandschaft möglich.

Wir freuen uns, dass wir die Zahlarten „Kauf auf Rechnung“ und „Lastschrift“ sowohl unseren Privat- als auch unseren Geschäftskunden anbieten können und zugleich von einer qualitativen und performanten Adressprüfung profitieren.

Unsere Auswertungen belegen seit Beginn der Zusammenarbeit eine signifikant verbesserte Annahmequote, die sich spürbar in der Kundenzufriedenheit widerspiegelt.

Die jüngsten Entwicklungen weisen darauf hin, dass wir mit der UNIVERSUM Group einen exzellenten Geschäftspartner gefunden haben.“

www.Plus.de

Nicolas Kadner, Projektmanager Payment & Prozesse Finanzen

„Seit 2018 arbeiten wir mit der UNIVERSUM Group zusammen – durch die professionelle Betreuung und die ergebnisorientierte Herangehensweise war eine nahtlose Integration in unsere Systemlandschaft möglich.

Wir freuen uns, dass wir die Zahlarten „Kauf auf Rechnung“ und „Lastschrift“ sowohl unseren Privat- als auch unseren Geschäftskunden anbieten können und zugleich von einer qualitativen und performanten Adressprüfung profitieren.

Unsere Auswertungen belegen seit Beginn der Zusammenarbeit eine signifikant verbesserte Annahmequote, die sich spürbar in der Kundenzufriedenheit widerspiegelt.

Die jüngsten Entwicklungen weisen darauf hin, dass wir mit der UNIVERSUM Group einen exzellenten Geschäftspartner gefunden haben.“

www.GartenXXL.de

www.GartenXXL.at

Wer sein Auto verkaufen möchte, hat zahlreiche Möglichkeiten: Zum Autohändler um die Ecke gehen und auf einen guten Preis hoffen ist der Klassiker, die zwielichtigen Verteiler ominöser Zettel zu kontaktieren, die insbesondere an ältere Wagen gelebt werden und einen sofortigen Ankauf anbieten, eine weitere.

Immer mehr Autobesitzers setzen mittlerweile auf einen Onlineverkauf über eine spezialisierte Plattform. Der Nachteil: Meist ist es schwer, den Wert des eigenen Liebhaberstücks richtig einzuschätzen. Zudem fehlt vielen Hobbyverkäufern die Fähigkeit und die Zeit, das Auto mit entsprechenden Bildern und Texten ansprechend anzubieten und so den Verkaufspreis zu erhöhen.

Hier kommt abracar.de ins Spiel: Die Tochtergesellschaft der Allianz übernimmt die Vermittlung und den Verkauf des Autos für einen prozentualen Anteil des Verkaufspreises. Dabei bietet das Start-Up den Käufern sowohl den Kauf auf Rechnung als auch den Ratenkauf an – angebunden und abgesichert durch die UNIVERSUM Group.

Wolfgang Lang, Founder and Managing Director

„Everyone who knows his way around our business can tell you that it isn´t easy to allow B2B Customers to use purchase on account. For our company, it is another milestone to offer our customers this payment possibility.

It is our goal to design the processes on our platform crowdfox.biz as easy as possible – and this certainly includes a good payment mix. Therefore, we are very happy to have UNIVERSUM as a partner at our side: The cooperation worls out very well and they are absolute experts in their special field.“

www.crowdfox.biz

 

„Bei der Auswahl eines Inkassodienstleisters haben wir besonderen Wert auf langjährige Erfahrung im Energiebereich gelegt“, erläutert Tillmann Raith, Geschäftsführer der DEG Deutsche Energie GmbH. „Daneben haben uns insbesondere die Strategien zur sozialverträglichen Beitreibung offener Forderungen und die transparent gestalteten Prozesse überzeugt.“

deutsche-energie.de/

Der Augsburger Onlinehändler, der vor allem durch den Verkauf von Büchern und seine in allen Städten vertretenen Buchhandelsfilialen bekannt geworden ist, hat über die UNIVERSUM Group den Kauf auf Rechnung, den Ratenkauf und die SEPA Lastschrift angebunden.

www.weltbild.de

DB Vertrieb GmbH

www.bahn.de

Volkswagen Financial Services AG

www.vwfsag.de

Indoor Skydiving

www.indoor-skydiving.com

Würth MODYF

www.modyf.de

naturzeit GmbH & Co.KG

“Since 2012 we have Flexipay in use and are completely satisfied. The collaboration with our personal contact at UNIVERSUM Group runs smoothly and professionally. Therefore we are able to offer the most comfortable method of payment – purchase on account – risk-free in our online shop.”

www.naturzeit.com

Christoph Lierse
Teamleiter Veranstalterdebitoren

As one of their first clients, we’ve been working together with the UNIVERSUM Group since 1996 in the field of fiduciary debt collection and holiday programs financed by installments as well as in the field of of risk management. The proximity and the rapid exchange of information make the UNIVERSUM Group the ideal partner for matters concerning accounts receivables management.

www.thomascook.de

 

MADELEINE Mode GmbH

www.madeleine.de

Loberon GmbH

www.loberon.de

An Online-Shop of Versandhaus Walz GmbH

www.baby-walz.de

An Online-Shop of Bestsidestory Shopmanagement GmbH

www.campstore.de

Gerald Lauber
Group Manager Customer Service and Customer Accounting

For over 15 years our cooperation with the UNIVERSUM Group has been characterized by confidentiality and success and we intend to continue this in the Receivables Management during our anniversary year in 2016 in . Over the years, our mutual communication has improved steadily and to our greatest satisfaction – in particular through the introduction of a customer portal.

www.hessnatur.com

 

Deltec International Courier GmbH

www.deltec-germany.de

Thomas Philipps GmbH & Co. KG

www.thomas-philipps-onlineshop.de

Bezirksamt Marzahn-Hellersdorf von Berlin

www.berlin.de/ba-marzahn-hellersdorf

Küchen Quelle GmbH

www.kuechen-quelle.de

Sascha Viereck
Operations Manager, Procurist, General Manager

We worked with the option “purchase on account” prior to our collaboration with UNIVERSUM Group. Our experience reflects in large the positive statistics that can be viewed in surveys on modes of payment. With the introduction of FlexiPay, the manual credit check was brought to an end. It’s the perfect solution to save time and money. Linking our complex processes indeed took some time. But the cooperation with and support by the UNIVERSUM Group was very expedient and cooperative.

Customers welcome this highly secure and convenient payment method. Especially our older target group, which is not so familiar with “PayPal & Co”, considers “purchase on account” as being the criterion for deciding to make a purchase.

In addition to payment security, we have the successive process optimization, such as the expansion of credit checks in foreign countries on the top of our agenda as well as credit checks for companies (B2B). Here we see initial developments and welcome these very much. Cooperation with the UNIVERSUM Group is uncomplicated, cooperative and very customer- oriented, aside from a high degree of flexibility, security, and cost savings.

www.kaphingst-online.de

 

STAR GOLD GmbH

www.sternen.com

Dipl. Ing. Peter Städter
Tortissimo GmbH, Managing Director

Due to good project work on the part of UNIVERSUM Group and a good collaboration among the IT departments in both companies, the project started off well prepared from the start.
Due to the fact that the respective personal contacts are known in both companies, communication is through short lines. The relationship is uncomplicated and quickly comes to terms.

www.tortissimo.de

 

Home Shopping Europe GmbH

www.hse24.de

RennerXXL
Inhaber G. Renner

Since 2013, we cooperate with the UNIVERSUM Group and secure the purchases on account with the FlexiPay payment guarantee. The UNIVERSUM Group has accompanied us on our way to success ever since the beginning of our collaboration. The cooperation with our personal contacts runs absolutely smoothly, the cooperation is characterized by stability and confidence. This too is the reason why we have commissioned the UNIVERSUM Group since the beginning of 2016 to take care of the debitor management. Keep it up!

www.outdoor-renner.de

 

Wolfgang Sohst Wallenfels
sitzen.spielen.schlafen Retail and Consumer Goods

The payment option “Purchase on account” has in a very short time significantly impacted our business in that it now accounts for more than half of all online orders. In the same time period we also noticed an increase in our turnover. However this is not sufficient enough to say to what extent this is owed to a general positive economic development within our industry or merely is incurred by the newly introduced payment option. At least a certain increase in revenues will also be due to the payment option.

I myself experienced a very positive implementation phase, especially because we did have a few special requests. The entire procedure was handled with great competence and little bureaucracy. I found that quite exemplary. Most important for the successful implementation was the fact that we had the possibility to run initial tests and to discuss failures in direct contact with the programers. This greatly simplified the implementation. Our customers only comment on payment issues in general, when these don’t work.

With regard to the payment option “purchase on account”, there are no problems at all from customers’ side, because, apart from the credit check running in the background, there’s nothing that has to be done, i.e. the difficulties of verifying credit cards and processing direct debits simply fall away. I think that in addition to the security feature, the fact that the customer only pays after receiving the goods is an important aspect in the acquisition of customers.

After linking-up with you it was and is important to us, that we can approach you in case of problems, for example, if a customer without apparent reason does not get a positive credit check, that we can ask why that is so. This has not happened frequently yet, but is all the more important to the customer, because he will obviously want to know, why he was rejected. In general we are simply thrilled about how smoothly everything works.

All is just perfect. We would be happy, if collaboration with other service providers worked as smoothly as with you.

www.wallenfels.com

 

Marcel Böttcher
Geschäftsführer

 

www.bab.eu

Profectis Technischer Kundendienst GmbH & Co. KG

www.profectis.de

giggs GmbH

www.giggs.de

LSW Energie GmbH & Co. KG

www.lsw.de

Valentins GmbH

www.valentins.de

Golf House Direktversand GmbH

www.golfhouse.de

Mirabeau Versand GmbH

www.mirabeau.de

PFALZWERKE AKTIENGESELLSCHAFT

www.pfalzwerke.de

kontaktlinsenlounge.de – Dein Kontaktlinsenshop

ein Online-Shop der Bestsidestory Shopmanagement GmbH

www.kontaktlinsenlounge.de

Diesen Samstag

 

www.diesen-samstag.com

World of Sweets GmbH

Managing Director Markus Heide

www.worldofsweets.de

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